Security & Privacy Policy
UK Insurance Net has a strict policy on the use of any personal information we receive in relation to your enquiry. Please also read the terms of use of this website by clicking here.
Remember if you are really unsure about the security of submitting personal data on the internet you can talk to a consultant on 0845 345 1236 (09:00 - 20:00 hrs Mon-Fri, 10:00-17:00 hrs Sat, calls charged at a local call rate from a UK landline.)
In order to respond to your enquiries, develop our business and improve customer care, we need to take some details from you. Information is collected lawfully and in accordance with the Data Protection Act 1998 (as amended and updated from time to time). We may collect personal information directly from you when you ask for a quote or as a result of the purchase of a product or service from us. We will do our best to ensure that your details are accurate and kept up to date and we would ask you to assist us in doing so by notifying us of any changes to your personal information.
We are constantly striving to improve the quality of our service and the efficiency of our systems and so, from time to time, we may use your personal information that you give us to help us to do this.
- In order to provide you with a quote or process an application for a product or service we need the details required by any insurer, agent or third party to provide you with the product or service under their usual terms and conditions.
- This may include details about your occupation, lifestyle, health, age and gender.
- If we require medical information from a healthcare professional this will be with your consent and with full accordance with your statutory rights under the Access to Medical Reports Act 1988 (in Northern Ireland the Access to Personal files and Medical Reports (Northern Ireland) Order 1991) and as such you may request to see a copy of any medical report applied for.
- We require your contact details and email address in order to contact you about your enquiry.
- We may record telephone calls for monitoring and training purposes and to assist us in preventing and detecting fraud.
As a broker we may supply your details to third parties such as underwriters, insurance companies or agents. In addition we may disclose this information to the regulatory authorities if requested to do so.
- We will only supply such details as are necessary for your application to be processed by a third party under the usual terms and conditions applicable to the product or service you request.
- We may periodically use such details you give us for the purpose of marketing, to suggest such products a responsible financial adviser may think appropriate to your circumstances, unless you request otherwise.
- You may inform us you do not wish your details to be used in this way at any time. Our online enquiry forms have a checkbox you can use to indicate you do not wish to receive any marketing information when you submit your details. Click here to find out who to contact about this.
- We may include your details in statistics to help us improve our products, customer care and services. You will not be personally identified in this data.
- For customers who have taken out an insurance policy and who have taken advantage of our automatic renewal service, we will retain your payment details in order to continue to deduct premiums when your policy is renewed.
- We will not use or supply a third party with any details you give us for any other purpose.
As an internet company we make wide use of technology in order to provide a high standard of customer care.
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We accept personal details on our secure webserver. We will never require personal details on a page that is not protected by the Secure Socket Layer and if you have any concerns about the security of an online form please contact James Carr, by emailing
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We collect statistics from details which are sent to us passively by your web browser such as:
- The web page request which referred you to our site (HTTP_REFERRER);
- Your browser type (USER_AGENT);
- The time and date you visited our site;
- The pages you visited on our network sites (this is tracked by your Internet Protocol address during the duration of your visit which is stored only whilst compiling the statistics and cannot be used to identify you personally.)
None of these details are connected to any details you choose to submit and cannot be used to identify you personally, they enable us to improve the ease of use and operation of our websites.
- Many sites use "cookies" which are small pieces of data that are stored in your browser in order to identify you on repeat visits to the site without your knowledge. UK Insurance Net does not use, and has never used cookies.
- Details concerning any correspondence by mail, telephone or fax are held along with any information you supply to us over the internet for the purposes of processing your enquiry and customer service; such information is isolated from our webserver and not available outside our premises.
We are very vigilant in ensuring the safety of any information we receive either on the web, or at our office. We protect against viruses, hacking and any illegitimate use of information we hold. (Hints at technical details are provided, you may click here to request more in depth information.)
- Any data transferred, either across the internet between premises or within our premises, is tunnelled through an encrypted connection of at least the strength of the industry standard Secure Socket Layer (we also make some use of the Secure Shell protocol v2 (SSH2) and the Layer 2 Tunnelling Protocol L2TP.)
- We do not use insecure protocols - means of communicating information where information is transmitted without being encoded (such as ftp) - for any personal details you supply us with.
- Email is not strictly secure as it is not encoded and could be intercepted - we offer online forms for submitting personal details using the secure socket layer which ensures your privacy; click here for a secure email form.
- Our webserver and office computers are updated weekly with the latest available security patches to ensure our systems are well defended.
- Our webserver, internet connected computers and even internal servers have intelligent shields, known as firewalls, to protect against unauthorised access. (Our firewalls also block suspicious activity from within the office to prevent any spy programs (such as a trojan horse virus) from sending out information.)
- Automatic alerts are triggered if suspicious activity is noticed so the technical department can respond to any threat as it happens.
- All emails, discs and cds are scanned for viruses on entry to the office and outgoing emails are scanned. The virus protection is updated daily as new types of virus are identified.
- Access to information is limited by passwords (using KERBEROS) within our premises on a need to know basis.
As a responsible data controller we will respond to any queries or concerns you have about the security and privacy of our company:
- If you have any questions or concerns about the security or privacy of our website;
- If you think we may be holding incorrect details about you;
- If you think we are holding or using information about you improperly;
- If you have a specific question about our security or privacy policy.
Please contact James Carr:
| Email: |
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| Secure email form: |
Click here |
| Phone: |
0845 345 1236
(09:00 - 20:00 hrs Mon-Fri, 10:00-17:00 hrs Sat,
calls charged at a local call rate from a UK landline) |
| Address: |
UKINSURANCENET
Alton House,
27-31 Grange Road,
Darlington,
Co. Durham,
DL1 5NA
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We will acknowledge your query within 3 working days with details of any actions we will take.
We may use the personal details you give us, or which are supplied by third parties to:
- provide you with quotations;
- administer your policy;
- support the development of our business by including your details in client surveys; or
- assist in market research.
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We have a documented set of practices in place to ensure that confidential information (including medical, lifestyles and genetic) about our clients is held securely, for details please contact James Carr by one of the methods listed above.
We may also share these details with other insurance organisations to help offset risks, help administer your policy, handle claims and prevent frauds.
We will store your details on computer but will not keep them for longer than necessary. Under the terms of the Data Protection Act 1998 you are entitled to a copy of all the information we hold about you for which a reasonable fee may be charged.
P3P
The World Wide Web Consortium has recommended The Platform for Privacy Preferences 1.0 (P3P1.0) Specification as a standard for communicating a website's use of information that is gathered on the internet.
This is a way for a website indicate to a P3P enabled browser such as Microsoft Internet Explorer 6.0, Mozilla and Opera exactly what use it makes of information it receives, such as whether it will keep any information you submit on a mailing list or even passes your details on to 3rd parties.
We do not pass any details onto any third party not involved in a service you have agreed we should perform and you can opt out of any future contact from us on all of our online forms. We are registered with the Data Protection Registrar and will hold no details about you if you opt out, other than those required by United Kingdom Law (in particular those governing Financial Services) if you have taken up one of our services.
The Platform for Privacy Preferences is a standard intended that our webserver should communicate the technical aspects of our use of information and allow automatic opt out in a privacy enabled browser depending on your privacy preference.
This standard currently has no absolute non-commercial regulatory authority, however as an automatic communication of our commitment to fair online trading and communication of our intended use of information, protection of information and complaints and dispute resolution service we intend to support it.
We intend to implement a compact privacy policy by August 2005 and have a full P3P policy by October 2005.
Use of the websites of the UK Insurance Net broker network is subject to your agreeing to the following terms of use in addition to reading our privacy statement:
- The websites of the UK Insurance Net broker network are limited to the sites operated by Internet Insurance Services (UK) Limited (registration number 03928028) with the trading style UK Insurance Net;
- These websites are presented as is, Internet Insurance Services (UK) Ltd. make no warranties of any kind about the contents of these sites and disclaims any such warranty;
- For your convenience we have provided links to other web sites, which are not under our control, when you activate these links, you will then leave our site. We do not endorse or take responsibility for the content on third party web sites, or the availability of those web sites, and we are not liable for any loss or damage that you may suffer for using those web sites. If you decide to access linked web sites, you do so at your own risk;
- Internet Insurance Services (UK) Ltd. agree to be bound by the terms of the Data Protection Act 1998 (click here for more information), however we disclaim any liability for the use or misuse of data by third party sites reached by links from our websites;
- Internet Insurance Services (UK) Ltd. give no warranty or statement as to the accuracy, suitability, currency or completeness of any content of our websites and disclaim any liability arising from any such errors;
- Neither Internet Insurance Services (UK) Ltd. or any of its employees shall be liable for any errors or inaccuracies in the content of these websites;
- Any products or services offered on this site are subject to the usual terms and conditions applicable to the product, which we will make available.
We endeavour to provide the best standard of customer care possible at all times using the latest technology.
If for any reason you feel dissatisfied with your insurance cover or with the levels of service we have provided:
- We operate a comprehensive complaints' procedure to assist you with your complaint;
- Details of this procedure have been included in the Combined Initial Disclosure Document which you can read by clicking here.
We will take any complaint or comment very seriously and respond with the utmost priority.
